Kansas City's Airbnb supply surged 43% for the World Cup, but the host who made headlines being "nonstop busy" is the exception that proves a much more uncomfortable rule about what happens when everyone tries to be a hotel at the same time.
A Marriott Bonvoy Platinum member with over 1,000 lifetime nights got stranded by cartel violence in Puerto Vallarta and took to Reddit to complain about not getting a 4 PM late checkout at a Westin resort. The hotel offered a 2 PM checkout and a hospitality suite, but the guest wanted his "earned" benefit... and the internet's reaction tells you everything about where loyalty programs actually break down.
Trump tapped a hospitality exec to oversee the National Park Service. Everyone's outraged. I'm thinking about something else entirely.
