📊 Topic

Guest communication platforms

1 story · First covered Jun 4, 2026 · Latest 6h ago
Guest communication platforms Coverage
Hotel CEOs Spent Three Days Talking AI. The Night Auditor Still Can't Get It to Work.

Hotel CEOs Spent Three Days Talking AI. The Night Auditor Still Can't Get It to Work.

Every major hotel CEO showed up at NYU IHIF this week promising AI will transform operations, boost RevPAR, and personalize the guest experience. The gap between what gets announced on a conference stage and what actually runs at 2 AM on a Tuesday is the only number that matters right now.