A survey of 246 hoteliers confirms rising costs and staffing shortages are crushing margins. But the real story isn't the complaints... it's what's hiding underneath the numbers nobody wants to talk about.
IHG's latest push on innovation, inclusion, and talent empowerment sounds great in a magazine interview. The question is whether any of it changes what happens at 2 AM when your front desk agent is alone, underpaid, and wondering why they didn't take the warehouse job.
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