📊 Topic

Hotel Reputation Management

2 stories · First covered Mar 20, 2026 · Latest Apr 26
Hotel Reputation Management Coverage
The Washington Hilton Has Hosted Two Presidential Security Crises. The Brand Implications Are Bigger Than the History.

The Washington Hilton Has Hosted Two Presidential Security Crises. The Brand Implications Are Bigger Than the History.

The Washington Hilton just relived its most infamous moment with a second presidential security incident 45 years after the Reagan assassination attempt. What matters for the industry isn't the coincidence... it's what happens to a property when its brand story becomes inseparable from crisis.

A Retired Police Dog Just Became Hyatt's Smartest Brand Move This Quarter

A Retired Police Dog Just Became Hyatt's Smartest Brand Move This Quarter

The Park Hyatt Canberra just installed a retired bomb-sniffing dog as its permanent "ambassadog." Sounds like fluff. It's not. This is a masterclass in earned media that most GMs can't replicate... and shouldn't try to.