Operations
Primary
Apr 29
Expedia just hired a CFO whose last company laid off 16% of its workforce two weeks before he left. The question for every hotel operator pushing direct bookings isn't whether Expedia's strategy changes... it's how much harder they're about to squeeze the margin you have left.
Operations
Primary
Apr 19
A viral Airbnb horror story is making the rounds again, and hotel operators keep treating these moments like free entertainment instead of what they actually are: a marketing brief writing itself in real time.
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