Hilton's new "Upgrade at Digital Check-In" feature lets Gold and Diamond members see paid upgrade options alongside complimentary ones. If you're a franchisee celebrating the "incremental revenue," you might want to think about what happens when your best repeat guests start feeling nickel-and-dimed.
More than half of Mexico's hotels face structural tech deficiencies with FIFA's opening match weeks away, and the gap between chain-scale properties and independents is widening into a chasm. The question isn't whether the infrastructure gets fixed in time... it's what happens to the properties where it doesn't.
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