📊 Topic

Crisis Management

2 stories · First covered Feb 18, 2026 · Latest Jul 3
Related: Marriott International 1 General Manager 1 Residence Inn 1 Sunnyvale 1 NBC Bay Area 1 Hotel Security Incidents 1 Employee Trauma and Retention 1 Hotel Operations 1 Casino Hotels 1 Guest Safety and Welfare 1 Staff Trauma and Support 1 Hotel Operations and Procedures 1
Crisis Management Coverage
A Mother and Two Children Died in One of Your Rooms. Now What.
Operations Primary
Jul 3

A Mother and Two Children Died in One of Your Rooms. Now What.

A housekeeper or maintenance tech at a Houston Residence Inn discovered a mother and her two children dead this week, and somewhere tonight a GM is rewriting their critical incident plan because they just realized they don't have one that covers this.

MS
Mike Storm 3 min read · Jul 3
A Shooting at Your Hotel. Now What.
Operations Primary
Feb 18

A Shooting at Your Hotel. Now What.

Two people shot at a Sunnyvale hotel. The headline moves on. The GM doesn't. Neither does the staff who has to open the doors tomorrow morning.

MS
Mike Storm 3 min read · Feb 18