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Your Fly-In Guests Are Disappearing. Here's What to Do Before Q2 Hits.

A 33% collapse in global air traffic and nearly 6% domestic decline aren't just airline problems. They're hotel problems. And if you're running a gateway city property that built its rate strategy on international inbound and business travel, the phone calls from your owners are about to get uncomfortable.

Your Fly-In Guests Are Disappearing. Here's What to Do Before Q2 Hits.

I knew a director of sales once... sharp woman, been in the business 20 years... who kept a whiteboard in her office with one number on it: the percentage of her hotel's occupied rooms on any given night that arrived by airplane. Not the percentage that booked through the brand. Not the loyalty contribution. The fly-in percentage. She updated it weekly. When I asked her why, she said "because when that number moves, everything else moves 90 days later." She was right then. She's right now.

Here's what's happening. Global air traffic is down a third from where it was before the shooting started in the Middle East. Domestic traffic is off nearly 6%. Jet fuel just about doubled in two weeks... from $2.50 a gallon to almost $4.00... and airlines are already passing that through in fares and surcharges. Hong Kong Airlines just raised fuel surcharges 35%. United's CEO is publicly warning about higher ticket prices. And that's before we talk about the Middle Eastern carriers... Emirates, Qatar, Etihad... that are essentially grounded because their home airports are closed. Those carriers fed international guests into every major gateway city in America. That pipeline is shut off. Not reduced. Shut off.

Let me be direct about who's exposed here. If you're running an upper-upscale or luxury property in New York, LA, Miami, Chicago, or San Francisco, and more than 25% of your demand comes from international inbound or fly-in business transient, you need to be stress-testing your Q2 and Q3 forecasts right now. Not next week. Now. The international inbound number was already soft... foreign tourist arrivals were declining before the Iran situation escalated... and now you're stacking a shooting war, $90-plus oil, airspace closures across the entire Middle East, and a perception problem with international travelers who were already cooling on the US. That's not one headwind. That's four, all blowing the same direction. PwC had RevPAR growth for the year at 0.9%. I'd take the under on that for gateway markets. And the luxury segment that's been carrying the industry? It holds up only as long as the high-income travelers keep flying. When their corporate travel budgets get cut in the next round of budget meetings (and they will... those meetings are happening right now), even the top of the market feels it.

I've seen this movie before. After September 11th. During the Gulf War. Every time air traffic contracts, there's a 60-to-90 day lag before hotel operators fully feel it in occupancy, because the bookings that are already on the books mask the hole forming underneath. The cancellations come after the corporate budget meeting, not before. Your sales directors should be on the phone today... not emailing, calling... every group account with Q2 business on the books. Ask them directly: has your travel budget been adjusted? Is your attendee projection still holding? Because the worst thing that happens isn't a cancellation. The worst thing is a group that shows up at 60% of the block they committed to, and you've been holding inventory you could have sold.

Now here's the counterintuitive part, and this is where I'd be looking if I ran a drive-to leisure property within three or four hours of a major metro. When flying gets expensive and scary, people still want to get away. They just drive. I watched this happen in 2008, and again during COVID. Drive-to resorts and regional leisure markets absorbed displaced demand both times. If you're a 150-key resort property in the Poconos, the Hill Country, the Finger Lakes, coastal Carolinas... watch your booking pace for the next 30 days. If you see it ticking up, don't just take the reservations. Adjust your rate strategy. You might be sitting on pricing power you didn't have two months ago. The World Cup is still coming in June, and the host cities are going to get a boost, but even that event is now a question mark for international attendees who were planning to fly in from markets that are currently dealing with closed airspace and doubled airfares. Some of that demand redirects to domestic drive-to leisure instead. Be ready for it.

The math doesn't lie. A 33% global air traffic decline isn't a blip. It's structural until something changes in the Middle East, and nothing suggests that's happening soon. Your revenue management strategy for Q2 needs two scenarios on the table: one where air traffic stabilizes, and one where it doesn't recover until Q4. If you only have the optimistic scenario, you're not planning. You're hoping. And hope is not a revenue strategy.

Operator's Take

If you're a GM or revenue manager at a gateway city property, pull your segmentation data today and calculate what percentage of your occupied rooms over the last 90 days arrived via air travel. That's your exposure number. Then stress-test your Q2 forecast assuming that segment drops 20-30%. Have that number ready before your owner or asset manager calls, because they're going to call. If you're running a drive-to leisure property within four hours of a major metro, check your next-60-day booking pace against last year... if it's up, push rate now, don't wait. And every DOS in America should be personally calling (not emailing) their top 10 group accounts this week to verify attendee projections are still holding. The cancellation wave comes after the budget meeting. Get ahead of it.

Source: InnBrief Analysis — National News
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The views, analysis, and opinions expressed in this article are those of the author and do not necessarily reflect the official position of InnBrief. InnBrief provides hospitality industry intelligence and commentary for informational purposes only. Readers should conduct their own due diligence before making business decisions based on any content published here.