🏢 Company

InterContinental Hotels Group

📈 IHG
2 stories · First covered Apr 12, 2026 · Latest Jul 7
Related: Revenue Management 2 Hyatt Hotels Corporation 1 Marriott International 1 Hilton Worldwide Holdings 1 Airbnb 1 IHG One Rewards 1 Accor 1 Holiday Inn Express 1 Caribbean hotel market 1 Salesforce 1 Middle East hotel market 1 Hotel Technology Infrastructure 1
Owns IHG One Rewards
Salesforce
InterContinental Hotels Group Coverage
IHG Just Killed Email Support for 115 Million Loyalty Members. But Don't Worry, You Can Still Send a Fax.
Technology Primary
Jul 7

IHG Just Killed Email Support for 115 Million Loyalty Members. But Don't Worry, You Can Still Send a Fax.

IHG One Rewards removed email as a support channel this week, pushing members toward AI chat and live agents instead. The fax option survived the cut, which tells you everything about how much thought went into the actual member experience.

RP
Rav Patel 3 min read · Jul 7
Airbnb Lost 4.5% in a Day. Your OTA Mix Just Became a Geopolitical Problem.
Operations
Apr 12

Airbnb Lost 4.5% in a Day. Your OTA Mix Just Became a Geopolitical Problem.

Middle East tensions just wiped billions off travel stocks and redirected international booking patterns overnight. If you're an independent relying on cross-border demand through any channel, the disruption isn't theoretical... it's already in your pipeline.

RP
Rav Patel 3 min read · Apr 12