📊 Topic

VIP customer retention

1 story · First covered Jul 22, 2026 · Latest Jul 22
VIP customer retention Coverage
The World Cup Just Cost Macau Casinos a Month of High Rollers. Nobody Should Be Surprised.

The World Cup Just Cost Macau Casinos a Month of High Rollers. Nobody Should Be Surprised.

Las Vegas Sands lost an estimated $87 million in EBITDA because its best customers flew to the U.S. to watch soccer instead of gambling in Singapore and Macau. The real question is why a $3 billion-a-quarter company still gets blindsided by a calendar event everyone saw coming four years ago.