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75 Million Passengers. 750,000 Flights. Your Front Desk Is the Last Stop When It All Falls Apart. Booking and Airbnb Are Spending Hundreds of Millions to Replace the Search Box. Hotels Aren't in the Room. Meliá Just Walked Away From 15 Cuban Hotels. The Dominos Aren't Done Falling. Airbnb Just Told Hotels Exactly What Guests Want This Summer. Most Hotels Aren't Listening. Fertitta's $17.6B Caesars Bet Runs Through Every State Gaming Board. Pennsylvania Just Raised Its Hand. Marriott Is Betting on Kathmandu With 300 Luxury Keys. The Existing One Already Lost Occupancy. Huntsville Is Adding 154 More Keys. The Occupancy Dip Already Started. 75 Million Passengers. 750,000 Flights. Your Front Desk Is the Last Stop When It All Falls Apart. Booking and Airbnb Are Spending Hundreds of Millions to Replace the Search Box. Hotels Aren't in the Room. Meliá Just Walked Away From 15 Cuban Hotels. The Dominos Aren't Done Falling. Airbnb Just Told Hotels Exactly What Guests Want This Summer. Most Hotels Aren't Listening. Fertitta's $17.6B Caesars Bet Runs Through Every State Gaming Board. Pennsylvania Just Raised Its Hand. Marriott Is Betting on Kathmandu With 300 Luxury Keys. The Existing One Already Lost Occupancy. Huntsville Is Adding 154 More Keys. The Occupancy Dip Already Started.

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loyalty program benefits

1 story · First covered Feb 18, 2026 · Latest Feb 18

loyalty program benefits Coverage

IHG Just Told Your Loyalty Guests They Don't Matter

Operations Primary

Feb 18

IHG Just Told Your Loyalty Guests They Don't Matter

Holiday Inn kills the welcome drink for IHG One Rewards members. Loyal guests are furious. But the real damage isn't in the minibar — it's at the front desk.

MS

Mike Storm 4 min read · Feb 18