Airline labor disputes across Europe are already live, U.S. carriers are under historic financial pressure, and most hotel front desk teams couldn't find their distressed traveler contract if you gave them ten minutes. That's a problem you can fix this week... if you move before the first cancellation wave hits your booking pace.
A short seller sent fake booking requests for underage girls from war-torn Ukraine to 249 Accor-branded hotels, and 45 out of 56 that responded agreed to take the reservation. The technology question nobody's asking is whether any hotel PMS on the market today could have flagged those emails before a human said yes.
A new study says 43% of employees handed AI tools ended up with MORE work, not less. If you're a hotel operator who bought the pitch that technology would fix your labor problem, we need to talk about what's actually happening on your floors.
