📊 Topic

Hotel front desk operations

2 stories · First covered Mar 9, 2026 · Latest Apr 5
Related: Wyndham Hotels & Resorts 1 Accor 1 Property Management System (PMS) 1 Revenue Management Systems 1 AI-powered hotel technology 1 Hotel labor retention 1 Revenue optimization systems 1 Hotel staffing models 1 Grizzly Research 1 Fraud Detection 1 Child Safeguarding in Hotels 1
Property Management System (PMS)
Hotel front desk operations Coverage
80% of Hotels Said Yes to Booking Trafficked Children. Your Front Desk Is the Last Line of Defense.
Operations Primary
Apr 5

80% of Hotels Said Yes to Booking Trafficked Children. Your Front Desk Is the Last Line of Defense.

A short seller sent fake booking requests for underage girls from war-torn Ukraine to 249 Accor-branded hotels, and 45 out of 56 that responded agreed to take the reservation. The technology question nobody's asking is whether any hotel PMS on the market today could have flagged those emails before a human said yes.

RP
Rav Patel 3 min read · Apr 5
Your AI Tools Are Burning Out Your Staff, Not Saving Them
Technology
Mar 9

Your AI Tools Are Burning Out Your Staff, Not Saving Them

A new study says 43% of employees handed AI tools ended up with MORE work, not less. If you're a hotel operator who bought the pitch that technology would fix your labor problem, we need to talk about what's actually happening on your floors.

MS
Mike Storm 3 min read · Mar 9