📊 Topic

Customer Relationship Management (CRM)

2 stories · First covered Jun 7, 2026 · Latest Jun 7
Related: Dynamic Pricing 2 Revenue Management 1 Marriott International 1 Property Management System (PMS) 1 AI in Hospitality 1 Property Management Systems (PMS) 1 Revenue Management Systems (RMS) 1 Hotel technology integration 1 Housekeeping automation 1 Revenue Management System (RMS) 1 AI in Hotels 1 RevPAR optimization 1
Competes with Revenue Management Systems (RMS)
Customer Relationship Management (CRM) Coverage
Hotel AI Spent $750 Billion Learning to Fire People. It Still Can't Sell a Room Upgrade.
Technology
Jun 7

Hotel AI Spent $750 Billion Learning to Fire People. It Still Can't Sell a Room Upgrade.

98% of hotel owners say they've adopted AI, but only 7% have a strategy for it... and the gap between those two numbers explains why the technology keeps cutting labor instead of growing revenue.

RP
Rav Patel 3 min read · Jun 7
78% of Hotels Deployed AI. Only 7% Know What They're Doing With It.
Technology Primary
Jun 7

78% of Hotels Deployed AI. Only 7% Know What They're Doing With It.

Hotels are spending billions on AI tools that mostly automate what a sharp night auditor already handles, while the revenue-generating potential sits locked behind the same fragmented tech stack nobody wants to fix.

RP
Rav Patel 3 min read · Jun 7