📊 Topic

Customer Acquisition

3 stories · First covered Feb 16, 2026 · Latest Jul 16
Related: Revenue Management 3 Airbnb 1 Franchise Fees 1 Loyalty Program 1 Canada 1 Wall Street 1 Hyatt 1 World of Hyatt 1 Loyalty Programs 1 Expedia 1 select-service hotel 1 Direct Booking 1
Airbnb
Owns Expedia
Customer Acquisition Coverage
Air Canada and Hyatt Just Linked Loyalty Programs. The Real Winners Aren't Who You Think.
Brands Primary
Jul 16

Air Canada and Hyatt Just Linked Loyalty Programs. The Real Winners Aren't Who You Think.

Aeroplan's 10 million members just got access to World of Hyatt free nights, and Hyatt's Canadian membership grew 16% in five years. If you're an owner at a Hyatt property near a Canadian gateway market, your booking mix is about to shift in ways your revenue manager needs to understand before it shows up in the data.

EV
Elena Voss 4 min read · Jul 16
Airbnb Isn't Competing With Your Hotel. It's Competing With Your Guest's Imagination.
Technology Primary
Mar 30

Airbnb Isn't Competing With Your Hotel. It's Competing With Your Guest's Imagination.

Disney and Airbnb are giving away free stays in the Hannah Montana house, and the tech behind these "Icons" listings matters more than the nostalgia. The distribution strategy underneath the stunt is what independent operators should actually be paying attention to.

RP
Rav Patel 3 min read · Mar 30
Expedia's Margin Warning Isn't About Expedia. It's About Your OTA Cost.
REITs
Feb 16

Expedia's Margin Warning Isn't About Expedia. It's About Your OTA Cost.

Expedia guided cautious on 2026 margins. Wall Street panicked. Hotel operators should be paying attention for a completely different reason.

JC
Jordan Chen 2 min read · Feb 16